Calif Dept Insurance

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Calif Dept Insurance Information

The California Department of Insurance (CDI) ensures that consumers are protected; that the insurance marketplace is fostered to be vibrant and stable; that the regulatory process is maintained as open and equitable;and that the law is enforced fairly and impartially. 

Consumer Services 

Consumer Communications Bureau (Hotline) 

The Department's statewide toll-free consumer Hotline, 800-927-HELP (4357), provides callers with immediate access to current information on insurance issues. 213-897-8921 (Outside California), 800-482-4833 (TDD) 

Consumer Inquiries and Assistance 

Requests for Assistance 

After listening to and discussing a consumer's concerns over the phone, a Hotline officer may decide to send the consumer a Request for Assistance (RFA) form to be completed and returned to the Department. The RFA provides the necessary information to open a complaint investigation, which will be handled by officers in the Claims Services Bureau or the Rating and Underwriting Services Bureau, depending on the subject matter involved. Within 10 working days the consumer will receive an acknowledgment from the officer who will be handling the file. 

Educating Consumers 

Along with assisting consumers with specific insurance concerns, the Department publishes free brochures to help consumers become aware of their rights and to aid them in making informed insurance decisions. These publications can be requested by calling toll-free 800-927-HELP (4357).

Specialties

Consumer Services, Requests for Assistance, Educating Consumers, Regulatory Authority and Enforcement